• AI in Gmail/Outlook: what it can and can't do
• AI in Slack/Teams: when to use it, when it's noise
• Practical use cases:
  • Drafting responses to common requests
  • Summarizing long threads
  • Flagging action items
  • Triaging by priority
• Limitations: context windows, privacy, threading complexity
• Role-specific email patterns:
  • Consultant: client update emails, status reports
  • Paralegal: client communication, opposing counsel correspondence
  • Claims Analyst: claimant updates, adjuster coordination
  • Financial Analyst: data request responses, executive memos
  • Operations Manager: team coordination, cross-functional updates